Wednesday, 29 December 2010

Christmas, Crisis and the Cloud

This Christmas, I volunteered at Crisis, the UK charity that provides food, shelter and help for homeless people and rough sleepers over Christmas. It’s the first time I’d done anything like this, and – amongst stints of washing-up, manning doors, looking after showers, mopping and playing Articulate – I spent quite a lot of time helping with the suite of PCs that were provided for our guests to use.

It was a profound and enlightening experience. I use Gmail and Google Docs because they’re convenient – I regularly use 3-4 different PCs and online services are just a convenient way of keeping things accessible and in sync. It never really occurred to me that for someone who doesn’t have a computer of their own, or any regular access to one via a university or workplace, something as simple as a webmail account can be the difference between staying in touch and disappearing completely. People with no regular income, no phone and no fixed address were using Yahoo Mail to keep in touch with family and friends, apply for jobs and look for accommodation. It was quite amazing. I don’t know whether the folks at Yahoo, Gmail, Hotmail et al realize just what a profound difference this makes – but if any of them are reading, well done. You rock, and I never realized quite how much until this week.

Another interesting observation – Microsoft’s market saturation is so complete that even people who store their worldly possessions in a plastic shopping-bag insist on Microsoft Word. Their CVs are in Word format, they know the Word menus and commands – many of them are remarkably accomplished Word users. This is sad, because Word means Windows, and – even with the awesome job the people at the Aimar Foundation had done setting up a locked-down Citrix system -  some machines became infected with a malware product called “Security Shield”. Security Shield masquerades as an anti-virus package,  makes a lot of bad noise about (non-existent) viruses and then asks the user for a credit card number to “activate the virus protection”. Well, Security Shield, this Christmas you actually asked the homeless for money. Well done. You scared the hell out of frightened, vulnerable people who thought they’d broken the computer. You scared and upset the volunteers who were giving up their Christmas holiday to help those same people. I really hope you take all the money you’ve made from your little scam and spend it on something that’ll bring you joy in this life, because karma’s a bitch and your next life is going to suck.

Anyway. Karmic retribution aside, it really got me thinking. For every iPad-toting hipster raving about how they keep all their stuff “in the cloud” because it’s the Next Big Thing, there’s a rough sleeper out there who genuinely doesn’t have anywhere else to keep it. There’s web mail, web docs, online tools for retouching photos, online games (spidersolitaire.com proved very popular with some of our guests), online video – you have no idea how cool YouTube is to someone who doesn’t own a PC or a television - and I started wondering what else technology could offer.

What about a complete online tool set and sandbox for people looking to learn about software development? Tutorials, exercises, a lab, workshop, CV and portfolio, accessible anytime, anywhere, for the cost of a virtual machine and a few gigs of disk space (i.e. practically nothing). A full development environment where they can learn to code, store projects, compile, test and deploy applications and websites – but accessible entirely within the sort of stripped-down web browser you'd find in most internet caf├ęs. There’s no material reason why someone couldn’t learn to build software, establish an online presence, contribute to open-source projects, develop a reputation on Q&A sites like StackOverflow, and generally become a demonstrably employable developer, entirely without any investment in physical resources. The days of needing expensive computer time or equipment to become a coder are gone. The financial barrier to entry in our industry is effectively zero. We should be shouting this from the rooftops, doing everything possible to put information and resources in the hands of anyone who cares to take advantage of it, and celebrating this amazing consequence of the openness that’s sustained our industry for so long.

Anyway. Crisis was awesome, you should all do it next year, and here’s to a 2011 filled with compassion, kindness, enthusiasm and excitement.

Happy New Year.

3 comments:

Dan Martin said...

An excellent post Dylan.

I also volunteered for Crisis at Christmas. I was at the referral centre and our computer area was by far the most popular part of the centre. We had one guest who spent many hours encouraging others to register with Facebook. Several did and now have another excellent and cost effective way to keep in touch with friends and up-to-date with services such as those provided by Crisis.

You make a great point about online tutorials so let's do everything we can to spread the word to those who can make it happen!

Eve Ladden said...

I volunteered for Crisis this Christmas and picked up on the benefits of technology also. On a more social level one of the guests I spoke to was over the moon about the fact he was able to access and print off photos of family and friends to take with him. Such a simple act of being able to visually re-connect with special people in our lives is often taken for granted.

Crisis was an amazing experience and something we should all be doing, make sure you sign up next year!

Amanda Gore said...

Great post. I too volunteered for Crisis at Christmas, this year in the Operations Centre (amongst other things trying to deal with the tech problems you describe!) - and have also been involved in a course at Skylight (the Crisis centre in East London). I agree that cloud computing and social networking sites are far more valuable for rough sleepers and those living in sheltered accommodation than many realise. Having an online presence gives not only a chance to be viewed as any other member of society, but also a sense of community and belonging - a home.